Order Process
How can I place an order on your website?
Select the items you wish to purchase, choose the correct size, and click "Add to Cart." Review your cart and click "Proceed to Checkout." Follow the steps to provide your shipping address, select a shipping method, and enter your payment details. Click "Place Order" to finalize your purchase.
How will I know my order details are correct?
An immediate order confirmation email will be sent to the address you provided. This email serves as your receipt and verifies all order information, including items, sizes, pricing, and shipping address. Please review it carefully.
Order Modifications & Cancellations
Can I cancel or change my order after placing it?
We can only attempt to modify or cancel an order if it has not yet been processed for shipping. Please contact us urgently at [email protected] with your order number. We cannot guarantee changes once an order enters the shipping pipeline.
Sizing
How do I determine the correct size?
Accurate sizing information is available on each product page. We recommend comparing your body measurements to our provided size chart for the best fit, as sizing can vary between styles.
Exchanges
What is the process for exchanging an item for a different size?
For exchanges, we do not offer a direct exchange service. If you select the wrong item, you will need to return the original item and place a new order for the correct size or product.
Product Care Instructions
What are the best practices for caring for my yoga apparel?
To ensure the longevity and performance of your garments:
Washing: Machine wash at a maximum of 30°C (86°F) on a gentle cycle. Use mild detergent.
Bleach & Softener: Do not use bleach or fabric softeners, as they degrade the technical fabrics.
Drying: Air dry flat. Do not tumble dry. Avoid direct sunlight for extended periods to prevent color fading.
Ironing: Do not iron.
Contact Information
For any questions not answered here, or for personalized assistance, our customer care team is available at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
