We currently offer shipping services to valid addresses across the United States and Canada. If your region is not selectable during the checkout process, we regret that we are unable to deliver to your location at this time.
Orders are generally processed within 1–3 business days following payment confirmation. Please note that no orders are processed, shipped, or delivered on weekends or public holidays.
Standard shipping to addresses within the United States and Canada typically takes 5–10 business days from the date of dispatch.. Please be advised that these are approximate timelines only; actual delivery may be affected by carrier delays, adverse weather conditions, or peak seasonal demand.
Once your order has been shipped, you will receive a shipping confirmation email containing your unique tracking number. Please allow up to 48 hours for the tracking information to be updated by the carrier.
If your package is significantly delayed or marked as "delivered" but you have not received it, please take the following steps first:
- Verify with household members, neighbors, or building management (if applicable).
- Contact the shipping carrier directly using your tracking number for further assistance.
If you are still unable to locate your package, please reach out to our support team at
[email protected] within 7 days of the marked delivery date. We will collaborate with you and the carrier to investigate the issue and facilitate a fair resolution.
For orders shipped to Canada, your shipment may be subject to import duties, taxes, and handling fees imposed by the Canada Border Services Agency (CBSA) or the respective carrier. These charges are not included in the product price or shipping fee at checkout and must be paid by the recipient upon delivery (if applicable). Please note that we have no control over these fees and cannot predict their exact amount in advance.
